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The Minister for the National Disability and Insurance Scheme (NDIS) Stuart Robert has today announced a new plan to improve the NDIS.
The Plan has six focus areas with specific activities allocated under each area to deliver on the promise of the NDIS.  

1. Quicker access & quality decision making

Improve the quality of service to NDIS participants, their families and carers, including accelerated access and decision
making timeframes to increase participant satisfaction.
  • Resolve backlogs and delays
  • Participant Pathway reforms
    • o Single point of contact
    • o Longer plan durations
    • o Joint planning
    • o Draft plan summary
  • NDIS Participant Service Guarantee


2. Increased engagement & collaboration

Support all people with disability and their carers to engage in the NDIS and their local communities.
  • Expanded National Community Connectors Program
  • Information, Linkages and Capacity Building Strategy


3. Market innovation & improved technology

Deliver an innovative and seamless ICT experience for participants and providers to access the NDIS and deliver a
capable, efficient and sustainable market.
  • Growing the NDIS Market and Workforce
  • Responding to Thin Markets
  • Digital Market Strategy and APIs
  • National NDIS Workforce Strategy

4. A financially sustainable scheme

Ensure a financially sustainable scheme that integrates seamlessly with mainstream service systems
  • Resolve interface of NDIS and mainstream services:
    • Health
    • Justice
    • Mental Health
    • Transport
  • NDIS Reserve Fund

5. Equitable and consistent decisions

Deliver equitable and consistent access and planning decisions by embedding the insurance
principles of the scheme.
  • Data Transparency Agenda
  • Insurance Program
    • Independent functional assessments
    • Plan flexibility
    • Plan durations aligned with life circumstances
  • National Disability Data and Research Policy

6. Improve long term outcomes

Improve long term outcomes for NDIS participants, their families and carers
  • NDIS Participant Employment Strategy
  • Specialist Disability Accommodation reforms
  • Younger People in Residential Care Action Plan
You can read the Minister’s speech on the Department of Social Services website.