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To develop the Guarantee, the Government has commissioned a review of the NDIS Act. 

The review will look at how to make the NDIS process simpler and more straight forward, and remove barriers to positive  experiences with the NDIS.

The Government has appointed an independent expert, Mr David Tune AO PSM, to lead the review.

The review’s recommendations are due to be delivered to the Government by the end of 2019, to support the rollout of the Participant Service Guarantee on 1 July 2020.

Visit the Department of Social Services website for more information on the review including the Terms of Reference.

Have your say

It is essential that people with disability and the important people in their lives have input into the development of the Participant Service Guarantee.

You can have your say by:

  • Completing the online survey. The survey will ask about your experiences with the NDIS process and your thoughts on what could improve. Your answers will be anonymous. The online survey will be open from 9 September. We will update this page when the survey is available.


  • Writing in with a submission. We recommend you read the review’s discussion paper, which includes some key questions and prompts, to help with your submission. Submissions close 31 October 2019 by 5.00 pm AESTMake a submission here. and Read the Discussion Paper here.



  • Targeted workshops will also be held for the culturally and linguistically diverse (CALD) community, Aboriginal and Torres Strait Islander peoples, and people with intellectual disability. We will update this page when these workshops are announced.

Consultations will close on 31 October 2019 at 5.00 pm AEST.

Visit this webpage on the DSS website for more information.